POLICIES AND PROCEDURES

COVID-19

Click here to view our COVID-19 safety protocols. Read about our extensive precautions and certifications we've taken to keep you safe.

TEAM CONCEPT

MODA has always based our company’s beliefs on a team concept. This means, once you are a guest, you are a guest of our entire salon company. Please feel free to change stylists within our salon at any time and at your convenience. This provides you with a variety of talents, pricing options and flexibility booking your appointments. We encourage you to get to know several members of our styling team so you can be assured to receive personalized services regardless of emergencies, vacations, illnesses or schedule changes.

CANCELLATIONS AND MISSED RESERVATIONS

We appreciate a 72-hour notice for canceling your reservation so that we can ensure our stylists are able to accommodate another guest in place of your reserved appointment space. Day-Of Cancellations and no-showed appointments may result in required deposits for future reservations.

RE-CONSULT

Your complete satisfaction is our Brand Pledge. If for any reason you are not completely satisfied with all or part of the service you have received, please notify your stylist or our guest services team within 72 hours. We will be happy to accommodate the situation and work towards a seamless solution with you.

CHILDREN

MODA is privileged to accommodate your entire family and friends for services. In consideration of our guests and stylists we ask you only have your children accompany you if they are receiving a service. We appreciate and thank you for understanding

PETS

To maintain our high level of sanitation we are unable to accommodate any pets at MODA other than service animals.

RETURNS AND REFUNDS

Homecare and style prescriptions are our way of extending our service to you at home. We believe if we teach you how to use the products as tools you can repeat our looks at home. We look good when you look good. We do ask that you make your purchases here with us in our store and not online with mass retailers who do not handle your hair needs. We want you to know all of your purchases earn you rewards here at MODA & it helps your stylists earn & advance their education in return supports them for sharing their expertise with you. If you need to exchange or get proper product usage we are always able to help. Please don’t hesitate to ask your stylist or skin care specialists to demonstrate or offer tester products to try before you purchase. We want to know your hair & skin is being cared for in the same professional way. We have several product lines that meet our standards and vary in price point to help with your shopping experience. Thank you for shopping here at MODA & Company , shipping , gift cards and gift wrap available upon request. Most brands available , don’t see it please ask.

PAYMENT METHODS

We accept major credit cards, cash, and apple pay. We do not accept checks.